Hi, I'm Cliford

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IT Service Operations Specialist + Cloud Enthusiast


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About Me

Hi, I'm Cliford Yangmia Mbonbowo, IT Consultant at Allgeier IT GmbH and Cloud enthusiast.

I built this page as part of my Azure Hands-On training: My Azure resume.

Resume

Here is my education, work experience, & some skills I've got.

Experience

Allgeier IT GmbH, München

IT Consultant

August 2023 - Present

  • Development of expert knowledge on selected topics, such as PKI infrastructure, and knowledge transfer to other Teams and departments.
  • Service implementation according to ITIL, as well as transitioning new products and solutions into the service and support operations of Customer Service.
  • Provision of expert knowledge regarding the eID function of the identity card and the infrastructure required to integrate this function into applications.
  • Documentation and Process Management with Atlassian Confluence and Jira

Infosys Ltd, Frankfurt

ETL Developer

July 2022 - July 2023

  • Agile ETL development with SAP Data Services
  • SQL programming for database systems

Infosys Ltd, Frankfurt

Softwaremanager (IT Service Management)

April 2020 - June 2022

  • SAS BI Platform application management and Level 2,3 support
  • Service management according to ITILv4 (ITSM Tickets System)

PAREXEL International, Berlin

Senior Statistical Programmer

May 2014 - February 2020

  • Clinical Data Management with SAS Software

CMS Humboldt University, Berlin

Working Student

December 2013 - May 2014

  • IT Technical Support Services

Education

Technische Universität Berlin

Master in Computer Engineering

April 2016

Technische Universität Berlin

BSC. Degree in Computer Engineering

August 2015

Certifications

Certified Scrum Master (PSM-I)
SAS Certified Specialist

Skills & Expertise

  • SQL/PLSQL
  • SAS BASE
  • SAS Enterprise Guide
  • Jira
  • Confluence
  • MS Office Suite
  • SAP Data Services (Designer, CMS)
  • C++
  • Python

Languages

  • German
  • English
  • French

Selected Projects

Selected Projects I Have Worked On.

IT Service Management

Allgeier IT: Service Implementation (bdr)

  • Development of expert knowledge on selected topics, e.g. PKI infrastructure, and knowledge transfer to other areas and specialist departments
  • Service implementation according to ITIL, as well as transfer of new products and solutions into the service and support operations of Customer Service
  • Provision of expert knowledge about the eID function of the ID card and the infrastructure required to integrate this function into applications
ETL Development

Infosys: Digital Inventory System in ETRM

  • Agitle ETL Development
  • Scrum Master
  • Oracle DB Management
  • Agitle ETL Development
  • Data extration, transformation and upload with SAP Data Services
IT Service Management

Infosys: Application Management System (VWFS)

  • Lead programmer on multiple projects
  • IT Service Management incl. ticket quality, processing time, resolution time to meet SLAs
  • Ticket analysis and processing according to ITILv4 with Micro Focus Service Manager v9.64
  • Ticket processing for SAS banking applications (CREDIT SCORING, EGRC, PC, ADRISK)
  • Use of SAS Enterprise Guide, DI Studio and Management Console for ticket analysis and processing
  • Introduction to SAP BW systems
  • Kanban
Clinical Data Management

parexel: Senior Statistical Programmer

  • Lead programmer on multiple projects
  • CDISC SDTM and define.xml programming
  • Support on ADaM and TLF programming
  • Guide associate programmers on multiple projects
  • Management of project timelines
  • Advice Clients on database setup and Data processing
  • Review of database setups
  • Development of data import programs
  • Extract, Transform, Load (ETL) processing of Clinical Data
  • Development of data validation programs
  • Development of mapping programs (CDISC, Client)
  • Reconciliation of external data
  • Development of data listings (including clean file listings, Protocol deviation Listings, patient profiles, etc)
  • DM QC as assigned
  • Provide technical support on projects

Mr. Cliford Yangmia Mbonbowo, Employee No 1091362 was employed with Infosys Limited from 01-Apr-2020 to 31-Jul-2023 as a full-time employee. The designation at the time of resignation/relieving was Technology Analyst. His major Roles & Responsibilities during the employment were as mentioned below:

  • IT Service Management ITILv3 (Service Request, Incidents and Change Management)
  • SAS Applications Management (Credit Scoring, Enterprise GRC, PC, ADRISK)
  • ETL Development (PL/SQL) with SAP Data Services (BODS: Designer, CMS)

Author image Reference Letter Infosys

Mr. Mbonbowo possesses comprehensive and versatile expertise, which he consistently applied in practice with confidence and skill. He regularly and successfully attended advanced training sessions to further develop his strengths and expand his solid professional knowledge. Thanks to his precise analytical skills and quick comprehension, he was always able to accurately understand even complex issues immediately and quickly find effective solutions. Mr. Mbonbowo consistently demonstrated great initiative and identified fully with his tasks and our company, impressing with his high level of commitment. Even in situations with a heavy workload, he always proved to be exceptionally resilient.

Author image Reference Letter parexel